As we look forward to the next decade, let’s first reflect on the previous one and the impact it had on customer support. The 2010’s was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. Think Mobility Print and Print Deploy. It also launched “big…
Information and data are constantly changing; with that said, companies need to devise two strategy tracks. One strategy should be evolving and reacting to the current environment as it happens (think webinar on remote working) while another way should be in the longer term. How will the world look in 6 months? How do you…
After reading numerous articles, watching many videos, consuming around the clock news, we are all doing our best to understand the global economic impact. The pressure to effectively connect digitally is even more critical during periods of peak demand. While we all agree that just hunkering down and waiting for the next round of government…
