How does KPAX provide a better experience for customers? If you’re an office equipment dealer or managed print service provider, you might think the fleet management software you’re using is for you and not your customer. In a sense, you’re correct. But the software you use can dramatically influence the customer’s experience as a whole. I don’t know about you, but I sure am hearing more and more about how customer experience and success are ringing the loudest bell in business today.
If your current MPS fleet management software relies heavily on software collection agents, this can lead to a problem. Most workstations are now laptops disconnected from the network and taken home nights and weekends. In that scenario, you’ve lost consistent connectivity with your customer.
Not being connected to your customer leads to losing access to the information you need to manage the customer’s devices. Your customer now has to manage themselves primarily. They have to call you when a machine goes down or runs out of toner instead of relying on you to respond based on proactive alerts seamlessly. They may also have to potentially overpay because of estimations on meter counts. Or, they had to stop what they were doing and read the meter counts and report them back to you. Consistent connectivity to your customers is imperative when it comes to providing a high-level experience for them.
Fleet management solutions that rely almost exclusively on software-based collection agents are no longer adequate (If indeed they ever were). KPAX has the Liberty, a hardware agent that is easy to use and ready to go out of the box. It doesn’t require a customer workstation or server and can be configured easily with a smartphone. It keeps you connected to your customers, and your customers receive a great experience.