Project Life Cycle

Installation Process Guide

1. KICK-OFF EMAIL
You will receive a project kick-off email from your project lead. This email will ask to schedule a pre-call and include a summary of the project life cycle.

2. PRE-CALL
~30 minute call discussing system requirements and responsibilities for PaperCut installation.

Statement of Work (SOW) - ACDI will send a SOW after the Pre-call.

3. COMMENCEMENT SIGNATURE NEEDED FOR SOW
Reseller must sign a SOW to be able to schedule sessions.

4. SCHEDULE SESSIONS
Sessions will be scheduled according to size and complexity of order.

Sessions - One to many sessions may be needed for complete installation. PaperCut is installed and administrator training is provided. During the life of the project, email Project Coordinator & Professional Services Engineer for support.

5. COMPLETION SIGNATURE NEEDED FOR SOW
The reseller provides a completion signature to finalize the installation.
6. CLOSE PROJECT
After 5 days of no issues, project is closed and moved over to support.

7. MOVE TO SUPPORT
If any issues arise, contact ACDI software support for assistance.

Software Support: 1.877.290.3327  |  software.support@acd-inc.com