Project Life Cycle
Installation Process Guide
|1. KICK-OFF EMAIL|
You will receive a project kick-off email from your project lead. This email will ask to schedule a pre-call and include a summary of the project life cycle.
Statement of Work (SOW) - ACDI will send a SOW after the Pre-call.
|3. COMMENCEMENT SIGNATURE NEEDED FOR SOW|
Reseller must sign a SOW to be able to schedule sessions.
4. SCHEDULE SESSIONS
Sessions - One to many sessions may be needed for complete installation. PaperCut is installed and administrator training is provided. During the life of the project, email Project Coordinator & Professional Services Engineer for support.
|5. COMPLETION SIGNATURE NEEDED FOR SOW|
The reseller provides a completion signature to finalize the installation.
|6. CLOSE PROJECT|
After 5 days of no issues, project is closed and moved over to support.
7. MOVE TO SUPPORT
Software Support: 1.877.290.3327 | firstname.lastname@example.org